Returns

 

 

RETURNS

Approved returns must be received back into our studio its original form and packaging. We will issue a refund as soon as we received and inspected the package.  We reserve the right to reject any returns and exchanges that do not meet these conditions.

Please note that some specialty items will carry a re-stocking fee up to 50%. Custom items may not be eligible for return.  Please contact us to discuss.

Personalized Stickers, Tags, Business Cards:
Due to the personalized nature of these items, all printed and/or assembled items in a custom printing order cannot be returned or refunded at any time.  It is extremely important for you to proofread your digital proof carefully. The final approved proof will will be queued for printing.

Paper Straws:
Because straws are to be used with food and drinks they are not returnable due to health and safety reasons. Please ensure the colors, sizes, and items are correct when ordering. 


CANCELLING A PERSONALIZATION ORDER:
Scrap Bits will NOT print an order without customer approval.  Please be mindful of your event date.  All personalized tag & sticker orders cancelled within 2 weeks after proofing and before printing, will be assessed a $6 typesetting fee.   Any personalized orders not approved within 2 weeks of proofing are non-cancelable and non-refundable.  We will send up to 2 reminders to review your proof if we haven't heard from you.  All non-responsive personalized orders will be permanently voided from our production schedule after 60 days and will not be shipped.  Once your order has been printed, it is non-refundable and will be shipped.

Custom Business Card orders cancelled after proofing will be assessed a flat $25 design fee.